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Reducing Help Desk Calls

Increasing Your Budget by Reducing Help Desk Calls

Reducing Help Desk Calls

When looking at ways to save money, many look to trimming the fat within the department. This can mean either reducing staff, cutting programs, or holding off on upgrading the equipment until it is absolutely needed. These options do not always give you a return on investment (ROI). However, what if there was a way to increase your department’s budget by spending a little to save a lot?

The concept of spending money to make money is not groundbreaking by any means, but it is one that can sometimes easily get overlooked.

This brings me to my point; help desk calls cost a lot of money. The industry average cost of a help desk call runs anywhere from $25-30 per call. When looking at the types of calls that are being placed to the help desk, it would be safe to assume that a large number of them are password related calls. These calls can range from account lockouts, account reactivation, and forgotten passwords.

However, there is a great way to curb this cost while reducing help desk calls, enabling your end users, and ultimately saving your department money. Deploying a self-service password reset and recovery solution in your environment will achieve all of these objectives and reducing help desk calls.

You may assume that such a solution that focuses on reducing help desk calls would be very costly and labor intensive. Contrary to that belief, a solution of this sort can cost a mere fraction of what is currently being spent on the password related help desk calls.

In an upcoming webinar, I discuss the benefits of a well-rounded self-service service solution and show examples of how quickly there is a return-on-investment that can save you money not only at the short-term, but for years to come.

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Rob Bellefeuille

Author: Rob Bellefeuille

Rob is a Project Manager at PistolStar, Inc. in Bedford, NH. Upon completing his degree in Advertising from Southern New Hampshire University, he gained experience working in marketing in the greater Boston area. His current position has him focusing on bringing authentication solutions to education institutions and retailers worldwide.

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