We all have been in a situation where, despite our best efforts, we have brilliantly locked ourselves out of an account. Whether it’s managing your banking, or logging into your Battle.net account for some late night raiding, we have all joined the masses and stumbled upon this profound rite of passage in this new age of online connectivity. Congratulations, achievement unlocked! (Queue the Xbox sound clip)
I for one, have personally felt the cruel agony of not having the ability to easily accomplish a self service account unlock. The overwhelming, yet familiar sense of dread that settles in; accompanied by the realization that I will have to waste my precious gaming time scouring forums on how to get back into my account. Or even worse: waiting on hold for hours upon hours for tech support. You can only listen to the same hold music for so long until you want to lash out irrationally. Ugh!!
The frustration is real people! The inconvenience cuts deep – and we’re just talking about our gaming time.
Imagine for a moment: a business professional preparing for a multi-million dollar business deal, a doctor accessing important medical information on a patient, or even a college student submitting a term paper at the 11th hour. They all have important tasks to accomplish and catastrophe can strike if they forget their password and lock themselves out of their account.
They cry out in frustration and ask themselves why? When they should be asking their IT department: why can’t I perform a self service account unlock?
The game time, the productivity, the money, the potential health risk, or even the final grade are all in jeopardy because end users are not provided with an efficient way to handle forgotten passwords.
No matter the industry, a company or organization must prevent this tragedy from happening. But how? Perhaps through some source of dark magic or evil sorcery?
All of this frustration can be avoided by deploying a simple self-service password management solution in an environment that empowers users with a self service account unlock option. Whether providing a gaming experience or securing a work environment, it is essential to improve the end users experience and keep them productive and happy. Not to mention, freeing up time and resources of the IT department.
No longer will end users be struck down by the fat finger login. Nor shall they fall victim to the “What’s my password” brain freeze. For ends user will be empowered to easily accomplish a self service account unlock and get right back to the arduous task of hunting dragons………..I mean, work.