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New Positions Available

We're here to put an end to password fatigue, and we could use your help.

PortalGuard is always on the lookout for great talent. Please take a look at our open opportunities below.

Number of opening: 1

Position Type: Full Time Experienced

Position Description

As a Technical Support Representative, you will be responsible for installation, maintenance and training of customers and prospects working with our software.This position will work directly with the Technical Support Manager and be responsible for ensuring customers and prospects successfully deploy and utilize PistolStar software.You must be an energetic, enthusiastic, coachable and organized individual who enjoys troubleshooting technical problems, and helping fellow IT professionals.

Responsibilities

  • Assist with customer and prospect reported technical issues and questions
  • Conduct Proof of Concept install meetings with prospects
  • Create, maintain user Accounts within our Customer Center
  • Create and maintain cases for customer reported problems in our support database

Skills

  • Eager to learn new skills and technology
  • Must be able to interact and communicate with individuals at all levels of the organization
  • Strong phone and written customer communication skills
  • Ability to learn new technology and be comfortable discussing with prospects
  • Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
  • Strong PC skills required, including use of standard MS Office applications
  • Ability to manage time effectively, work independently and be self-motivated
  • Disciplined approach to daily activity planning, time management, goal-setting and achieving success
  • Coachable, enthusiastic and eager to add to your skills, responsibilities and career
  • Minimum of a 2-year degree

Software, Protocols and Utilities

  • TCP/IP, HTTP(S), SAML, CAS, RADIUS, LDAP, AD/DC, Windows Operating Systems, Sharepoint, Blackboard, Office 365, Google Apps, OWA, HTML, XML, JavaScript, CSS, Fiddler, Ldp, Wireshark, IIS, Kerberos, SQL

Application Instructions: Please submit cover letter and resume to lbkeefe@portalguard.com