According to Gartner Group, on average, 30% of all Help Desk calls are related to forgotten passwords and password reset. The study goes on to say that a user will, on average, contact their local Help Desk 11 times per year for various issues.
Additionally Forrester Research estimates that, depending on the industry, the average cost of password resets is between $25-40 per call. Quick math would shows that an organization can expect to spend $75-125 annually - per employee - just handling password reset duties (not to mention the loss of productivity).
Contact us today to find out how PortalGuard Self-service Password Reset can help you reduce your help desk costs.
What a portal is and what a secure portal should be. The ins and outs of web portals and the true importance of implementing strong security behind a convenient and usable interface.
This paper takes a deep dive into the importance of identity management in the modern world, the usefulness of Active Directory, and its benefits for environments of any shape and size.