Many independent studies have shown that giving users the ability to help themselves - whether through resetting a password or self registering a mobile device - can directly lead to a reduction in help desk calls and IT support costs.
According to a recent benchmarking exercise put together by MetricNet and presented at the HDI IT Service and Technical Support Conference, the median cost for a Helpdesk trouble ticket is around $82.
Contact us today to find out how PortalGuard can help you reduce you IT support costs by giving you a robust and affordable solution that can help your users help themselves.
What a portal is and what a secure portal should be. The ins and outs of web portals and the true importance of implementing strong security behind a convenient and usable interface.
This paper takes a deep dive into the importance of identity management in the modern world, the usefulness of Active Directory, and its benefits for environments of any shape and size.