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Self-service Password Recovery for Mac

The Challenges of Managing Mac OS User Passwords

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self-service password recovery for mac

As an IT professional working in a mixed Windows and Mac environment it can sometimes feel like you are working for two separate IT departments. Like oil and water, most procedures and operational functions between the two do not mix. This requires you to always be cognizant of your end users when considering deploying different solutions and software. Although it may seem like a pain working with the two different operating systems, it makes you a well-rounded IT professional and a valuable asset to any company.

When it comes to managing passwords on a Windows machine it can be relatively easy to work with and find a solution. Many companies have solutions for this scenario, but looking for a Mac solution and you may have to dig a little deeper to find a solution designed to address the Mac Keychain as well. There are ways to enable your end users to manage their own passwords with self service password recovery for Mac.


Self Service Password Recovery for Mac

As part of the Mac OS security features, the computer stores the passwords and other sensitive information in a “vault” or “keychain,” this allows you to have the device remember your information in a safe manor and protects your data from being breached. This slick function works in conjunction with the users name and password that is entered upon logging in, which in turn unlocks the vault. This is where things can get very tricky finding a self service password reset solution for Mac since there is no known way to reset the password to the vault. It is locked down like Fort Knox.


However, there is still hope.


Using an appropriate solution that manages self service password recovery for Mac OS, a user can retrieve the forgotten password allowing the end user to not only gain access to the Mac when a password is forgotten or mistyped, but gain access to their vault as well. Without a solution like this in place, the initial login can be reset, but the original password is still needed to access the vault. If the correct password is not provided to access the vault, the user will be required to start a new password vault.


Flexible Solutions

As an IT professional you need to consider the whole picture when looking into installing a solution into your environment. Asking yourself questions like: “is it going to solve all of my end-users needs?” and “is this solution going to be cost effective?”


In a perfect world price would not play into anything, your budget would be wide open, with no spending caps. But, until we live in a world with unicorns and flying pigs that is not going to be the case. This is why one must consider the cost of implementing a solution for the likely subset of Mac users in your organization.


If your Mac users only make up a small percentage of the company, a Mac only solution may be hard to justify. This means you are going to need to find a solution that can work across multiple platforms to get the best bang-for-your-buck. Companies like PortalGuard offer flexible solutions that are designed to work on both platforms seamlessly.


“I have many clients that come to us looking for the flexibility to work on both platforms within their environment.” said Jason Garfagna, PortalGuard Project Manager. “Our self-service password recovery for Mac is designed handle the heavy lifting, allowing companies to only have to purchase one solution to work with both Mac OS and Windows users.”


Finding a single solution that is designed to solve problems across different platforms is key, as dealing with more than one vendor can be both time consuming and cause other headaches. If you find yourself in a mixed Mac and PC environment, do your homework to find the solution that makes the most sense across platforms.

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Rob Bellefeuille

Author: Rob Bellefeuille

Rob is a Project Manager at PistolStar, Inc. in Bedford, NH. Upon completing his degree in Advertising from Southern New Hampshire University, he gained experience working in marketing in the greater Boston area. His current position has him focusing on bringing authentication solutions to education institutions and retailers worldwide.

One Comment

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