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Password Reset

PortalGuard Password Reset

Tags: Self Service Actions

Problem Definition

You have an installation of PortalGuard and are interested in learning more about PortalGuard's self service password reset feature.


Solution

Attach:PasswordReset1.jpg Δ

Reset Forgotten Password - Allows users to reset the password on their account. This will change the user's current password -AND- unlock the account.

Allow PW Reset for Locked Accounts - Allows the 'Reset Forgotten Password' action to be performed on locked/struck out user accounts.

Authentication Type Requirements - Controls if completing this action requires a single -OR- multiple/combined authentications (e.g. multi-factor).

Reset Forgotten Password Using Optional Challenge Answers - Verify identity by answering a subset of previously enrolled optional challenge questions.

Reset Forgotten Password Using Mandatory Challenge Answers Only - When optional challenge answers have NOT yet been enrolled by the user, allow them to verify their identity by answering only their mandatory challenge questions. This is most helpful for first-time users who had their mandatory answers batch imported. When both of these sub-options are unchecked, users must always answer mandatory -AND- optional questions to continue.

Reset Forgotten Password Using Optional Challenge Answers Only - Once a user has enrolled optional answers, allow them to verify their identity by answering only them (skipping mandatory questions). This is helpful if mandatory answers should only be used by new end-users who have mandatory answers batch imported. When both of these sub-options are unchecked, users must always answer mandatory -AND- optional questions to continue.

Accepted OTP Methods – The OTP types that are allowed to help prove the user’s identity for this action.

Default OTP Type - Controls which of the enabled OTP methods will act as the default for this action. This affects the prompts the user will receive.

  • Example 1 - Phone OTP is chosen: An OTP is immediately sent to their phone when required.
  • Example 2 - YubiKey is chosen: No OTP is sent and the user is prompted to enter an OTP from their YubiKey.
Page last modified on March 11, 2016, at 01:21 PM