We’ve all been there before—waiting in line. Sometimes lines are inevitable with little to nothing you can do about it. The worst kind of line is the kind you wait in with absolutely no help or support behind it. Well maybe there is help, but not much. Excessive incoming calls, emails, and hours of people waiting in line will derail and distract any IT professional on more important projects and tasks. There are two obstacles to overcome, one being you are understaffed and two, your help is high in demand. Luckily with the right solutions you’ll be able to optimize productivity, eliminate stress and even enhance the users experience without ever doing a thing!
The majority of the time spent in IT departments are dedicated to helping users internally, security and passwords being some of the main issues. For Understaffed IT departments, this can take up to much time and effort. I suggest outsourcing tasks if you can find a cost effective way of doing so. Keene Systems emphasizes that outsourcing offers a company the support they require along with reduced costs, and according to securityintelligence.com, IT support teams are understaffed by 42 percent on average! That’s almost less than half of what you need to keep a department running properly. By outsourcing different tasks, you may be saving time, money, and your sanity.
One type of solution that’s becoming more popular in this day and age is a Self Service platform. If you’ve been considering some type of self-service software and think it could decrease helpdesk traffic dramatically without breaking the bank, then read on! Self Service Password Reset (SSPR) does exactly that. SSPR allows users to reset there password themselves, so they don’t have to call you or wait behind the long line. With SSPR, an understaffed IT department will no longer carry the burden of resetting passwords, verifying identification, etc. This creates an innovative user experience by going above and beyond the help desk and towards a platform that is designed to provide IT departments with a solution that empowers the end users and reduces the helpdesk calls for an understaffed IT department.
Another new and upcoming resource could be right in your pocket, your cellphone! The password reset phone application allows for remote access anywhere in the world. With your phone always seemingly in hand, click generate new password (a familiar password created from a series of questions the user knows) and voila! You’re able to reset your password, another convenient tool to lighten up your workload.
After all, an understaffed IT Department with many demands will lead to an unmotivated department putting important issues on hold. Outsourcing some of these tasks may take the load off of someone juggling multiple responsibilities. SSPR is just one of the many solutions you may find to be of value to look into.
Now that you’re no longer dealing with lines, what are you waiting for?