Self Service Password Reset

What is Self Service Password Reset

Self-service Password Reset (SSPR) allows an end-user to reset his or her Active Directory password without having to call the help desk. Instead of making a call, the Self-service password reset software guides the end-user through certain pre-defined protocols in order to recover or reset the password. This helps save both time and money by reducing the number of help desk calls for password reset while creating a more secure environment for your users.

Stronger SSPR

With the increase in data breaches these days, security has become a top priority in many institutions. With PortalGuard, password policies, password expiration and password quality can all be customized and enforced to fit the needs of your institution. Additionally, Challenge questions can be customized and set depending on your needs, including the ability to prevent repeat or duplicate answers.

To prevent social engineering attacks; PortalGuard also has the ability to strengthen the security of self-service password reset with two-factor authentication. The end-user, and only the end-user, can reset the password at a moments notice with his or her choice of verification method.

mac with stronger self service password reset

Macintosh Compatible

mac compatible with PortalGuard sspr

Self-service password reset for Mac OS X gives the user a secure way to reset his or her password for Active Directory or SAML-enabled applications right from the desktop. It not only ensures login security, but also increases usability by allowing password reset to multiple login points, reducing helpdesk calls and increasing ROI. PortalGuard even enables Mac Keychain Password Recovery!

Mobile App

Securely reset your forgotten network password using PortalGuard Mobile SSPR. The PortalGuard mobile app allows you to easily reset your AD password, while also providing you with a convenient familiar password generator. By answering various questions during enrollment, the PortalGuard mobile app can create a strong, complex password that is both secure and easy to remember.

Smartphone with PortalGuards Mobile app
password recovery icon

Password Recovery

Securely reset your forgotten network password using PortalGuard Mobile SSPR. The PortalGuard mobile app allows you to easily reset your AD password, while also providing you with a convenient familiar password generator. By answering various questions during enrollment, the PortalGuard mobile app can create a strong, complex password that is both secure and easy to remember.

Password Report Management

PortalGuard comes equipped with a reporting feature written using the Logi Analytics reporting engine. Our reporting uses a cost analysis approach to project a break-even point for your company. PortalGuard will help your organization to determine the potential Return on Investment (ROI) from implementing a self-service password reset solution. What’s more, PortalGuard’s historical reporting is based on actual data that is collected by the PortalGuard server with every password reset. We don’t want to cheat you – we’ll let the data speak for itself!

Portal Guard password reporting image
three servers

Centralized Self Service

With the recent upswing in Remote Desktop Services (RDS), a centralized self-service solution is a necessary feature in any authentication solution. Portalguard has a centralized self-service infrastructure where user information like cryptographically hashed challenge answers and OTP token information is stored on a central server. No need to enroll on multiple machines – just enroll in AD once and everything is good to go!

Self Service Education

The stresses and rigors of education can often lead to forgotten passwords – it is a common occurrence. As such, a majority of help desk calls at educational institutions involve forgotten passwords and account unlocks. PortalGuard Self-service Password Reset can help bring that number down to a minority.

As a trusted Self-service Password Reset provider in the education community, PortalGuard provides campuses worldwide with affordable authentication solutions that also include SSO and Two-factor Authentication.

a Roman styled university